Privacy Policy

Effective Date: July 24, 2025

Stevens Clean and Care LLC
Phone: (859) 415-7348
Email: [email protected]
Website: www.stevenscleanandcare.com

1. Introduction

Stevens Clean and Care LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, schedule services, or communicate with us.

This policy applies to all services provided throughout Northern Kentucky and Greater Cincinnati, Ohio, including residential and commercial cleaning.

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information – Name, phone number, email address, service location

  • Payment Information – Payment details (processed securely through third-party providers)

  • Booking & Service Data – Appointment details, notes, access codes

  • Photos – Pre/post service photos for quality control and documentation

  • Website Usage Data – Collected via cookies and similar tools (see Section 7)

3. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services

  • Schedule, confirm, or reschedule appointments

  • Send service updates or invoices

  • Process payments and send receipts

  • Improve our services and website

  • Comply with legal obligations (e.g., tax records, dispute resolution)

4. How We Share Information

We do not sell, rent, or share your personal data with third parties, except:

  • To subcontractors or staff for the purpose of fulfilling services (all are bound by confidentiality)

  • To third-party payment processors (e.g., Square, Zelle)

  • If legally required (e.g., court order, subpoena)

5. Data Security

We use reasonable technical and administrative safeguards to protect your information. Our staff are trained in client confidentiality and all client data is securely stored.

6. Your Rights

If you are a resident of Kentucky or Ohio, you have the right to:

  • Access or request a copy of your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data (unless retention is legally required)

  • Opt out of marketing emails at any time

To exercise any of these rights, email us at: [email protected]

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These may include:

  • Essential Cookies – Needed for the site to function properly

  • Analytics Cookies – To track site usage and performance (e.g., Google Analytics)

  • Functionality Cookies – To remember preferences

  • Marketing Cookies – For advertising (e.g., Meta Pixel, if used)

By using our website, you consent to the use of cookies. You can control cookie behavior through your browser settings.

Note: Our website platform (onTap Marketing Suite) includes a built-in cookie consent banner to comply with privacy laws. Some external scripts (like widgets or tracking code) may still load unless manually restricted — we actively review all third-party elements to maintain compliance.

8. Children’s Privacy

We do not knowingly collect information from children under 13. If you believe your child has submitted information to us, contact us to remove it.

9. Data Breach Notification

In the event of a data breach, affected clients will be notified within 72 hours, in accordance with industry best practices and applicable law.

10. Accessibility Statement

Stevens Clean and Care LLC is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards where feasible.

If you experience any difficulty accessing content on this site or need assistance with any part of our services, please contact us. We welcome your feedback and will do our best to provide you with full access.

11. Policy Updates

We may update this Privacy & Cookie Policy at any time. Updates will be posted here with a revised “Effective Date.”

12. Contact Us

For any questions, concerns, or privacy requests, contact:


📧 [email protected]
đź“ž (859) 415-7348